Your questions go directly to eMS experts.
Your questions go directly to people who work with mailworx, eworx events, and eworx messaging every day.
More than support:
personal guidance for your marketing.
At eworx, you work directly with eMS experts who not only answer your technical questions but also understand your marketing needs. Your dedicated contacts support you over the long term – and when time or resources are limited, we can also help with implementation.
Support
that truly moves your marketing forward
Sometimes, a quick technical answer is all you need. But often, it helps to speak with someone who understands what you want to achieve. At eworx, you can talk directly to experts who work with the eMS every day and understand the typical challenges of email and WhatsApp marketing as well as event promotion. This means you’ll often get a concrete answer to your question in your very first conversation.
More than support.
You can count on us:
You get more than just technical answers.
We combine software expertise with experience in email marketing, events, WhatsApp, and integrations.
Your eMS adapts to your needs.
From recipient data and templates to automations and connected systems, we always keep the bigger picture in mind.
You have a dedicated contact person.
You work with people who know your organization, your requirements, and the solutions you already have in place.
And when time is short, we step in.
When your team is short on time or resources, we support you with campaigns, events, and other tasks.
A question about the eMS?
Our personal support team is here for you.
You can reach our service team directly by email, phone, or chat.
For anything beyond that, we provide support tailored to your specific needs.
Onboarding
Training & Workshops
Strategy & Potential Analysis
Custom Implementation
Operational Support
Integrations
CUSTOMER STORY
When it matters, we step in.
An important HR event for one of our customers required an invitation to be sent out that same week. However, the colleagues responsible were unexpectedly unavailable, and the HR team did not usually work with the eworx Marketing Suite themselves.
That’s when Key Account Manager Carina Madlmayr stepped in. She set up the event, coordinated the next steps, and made sure the invitation reached the recipients on time.
For us, personal service means more than simply being available when it matters – it means rolling up our sleeves and getting things done.
YOUR CONTACTS
We’re happy to help!
Support hours:
Monday to Thursday:
8 a.m. - 12 p.m., 1 - 5 p.m.
Friday:
8 a.m. - 12 p.m., 1 - 4 p.m.
Isabella
Andreas
CUSTOMER TESTIMONIALS
The longer we work together, the better we understand your eMS, your processes, and your requirements. You don’t have to explain everything from scratch each time – you work with people who know what matters to you.
That’s how personal support grows into a long-term partnership.
„With eworx, we have a powerful marketing tool for sharing knowledge around our High Five! program. Everything we need to create and manage our email campaigns is already included in the software’s standard feature set."
Ernst Balla, High Five! Ambassador at voestalpine AG
„eworx provides excellent support quality. Special recognition goes to our contact at eworx, who often goes the extra mile for us."
Wolfgang Syrowatka
Strategic Communications and Projects
VERBUND AG
„The eworx team’s quick responses and practical recommendations were invaluable – especially in the beginning."
Isabella Wagner
Online Marketing / Social Media
Urlaub am Bauernhof
Let us know how
we can support you.
We would be happy to explore with you how we can further improve your marketing performance. Write to us, call us or complete the form below. We will get back to you as soon as possible.
Frequently Asked Questions
You can reach our service team by phone, email, or chat. Especially for urgent or more complex questions, you can discuss your issue directly with experts who work with the eworx Marketing Suite every day.
Yes. In addition to our service team, you have dedicated contacts who support you over the long term. This allows us to become familiar with your requirements, your eMS configuration, and key processes within your organization.
Your questions are answered by experts who work with the eMS every day and also conduct training sessions and workshops. This means you receive not only technical answers but also practical support for your specific use case.
Yes. If you are short on time or resources, we can also provide hands-on support – from individual tasks to larger work packages involving campaigns, events, and data. For larger projects, we agree on the scope with you in advance.
Yes. Permissions, templates, processes, integrations, and features can be tailored to your requirements. We support you from concept and configuration through to implementation.
Yes. Together with our eMS experts, you can expand your knowledge in areas such as campaign creation, recipient management, automations, events, and WhatsApp.
Yes. Together, we analyze your campaigns, target groups, data, and processes and identify specific opportunities for further optimization.
Our service combines technical support with personal guidance and hands-on assistance. You work directly with people who use the eMS themselves and, when needed, can also get support with the actual implementation.