Services for
Email Marketing, Events & WhatsApp
Would you like to improve your campaigns, automate processes, or reduce your team’s workload? Our eMS experts support you wherever additional expertise or hands-on assistance is needed.
Good to know: You don’t need an additional service package for regular questions. Standard requests relating to your eworx Marketing Suite are covered by our personal support.
PERSONAL SERVICE INCLUDED
Have a question? Just get in touch!
Do you have a question about using the eMS, need help with a setting, or want to briefly discuss how a specific requirement can be implemented? Our personal support team is available by phone, email, and chat.
Planning a larger project and looking for support? We can help with that too – for example, with a potential analysis, a workshop, a new template, or hands-on support with implementing a campaign.
FROM CONSULTING TO IMPLEMENTATION
Our Services
Would you like to implement a larger project together with us? We support you with analysis, consulting, training, and hands-on implementation. We discuss the scope and costs with you in advance.
GET STARTED WITH THE EWORX MARKETING SUITE WITH CONFIDENCE
Onboarding & Implementation
We support you from initial setup to your first campaign, creating a solid foundation for your day-to-day work with the eMS. Together, we define users and roles, templates, recipient data, processes, and any necessary integrations.
From the very beginning, your team learns exactly the features and workflows needed for their daily tasks – ensuring a structured and confident start with the eworx Marketing Suite.
GET MORE OUT OF YOUR CAMPAIGNS
Potential Analysis
Would you like to know where your newsletters, events, or WhatsApp campaigns still have room for improvement? Together, we analyze your current communication activities and identify specific optimization opportunities. We look at target audiences, content, data, and processes to show you where to start and which measures should be prioritized by your team.
Our analysis covers areas such as target audiences and segmentation, personalization, communication strategy, content, newsletter templates, data quality, automation, performance measurement and benchmarks, data protection, and processes.
WORK WITH THE eMS MORE CONFIDENTLY AND EFFICIENTLY
Workshops & Training
Would you like to handle specific tasks in the eMS more confidently and independently?
Our trainers work with the eworx Marketing Suite every day and provide hands-on support tailored to your specific needs. Tell us which areas you would like to become more confident in, and we will put together the right training content for you.
Create Campaigns – Campaign Creation Workshop
Learn how to independently create professional newsletters and campaigns, add content, test them, and send them to the right audiences – from initial creation to final delivery.
Use Recipient Data – Recipient Management Workshop
Learn how to correctly import, structure, and manage recipient data and use segmentation to create the right target audiences for your communication.
Manage Events – Event Workshop
Learn how to manage events with the eMS – from event setup and registration to attendee management, check-in, and follow-up.
Create Forms – Form Workshop
Learn how to create forms for registrations, data updates, surveys, and other use cases and integrate them effectively into your processes.
Build Automations – Automation Workshop
Learn how to automate recurring communication workflows, use the right triggers, and reduce manual work.
WhatsApp Newsletter Workshop
Learn how to prepare WhatsApp campaigns and effectively integrate the channel into your existing customer communication.
Structure Users & Permissions
Learn how to structure users, roles, permissions, and communication areas to match your organization and workflows.
DELIVER YOUR EVENTS PROFESSIONALLY
Event Services
A successful event starts long before the event day. Invitations, registration, information, and check-in should work seamlessly together and reflect your organization. We support you beyond the software itself – with custom solutions and personal guidance.
Custom Event Templates
Event pages, registration forms, emails, and tickets tailored to your corporate design.
Event Overview for Your Website
Present public events clearly on a dedicated event page and guide interested visitors directly to registration.
Event Consulting
Plan registration, communication, automation, and check-in together with us and tailor them to your processes.
SHOWCASE YOUR BRAND IN THE INBOX
Newsletter Templates & Designs
Your newsletters should look just as professional as your website and other communications. We support you with both design and technical implementation – tailored to your corporate design and specific requirements.
New Newsletter Design
We develop the structure and design to match your brand and content.
Technical Implementation of an Existing Design
Already have a design? We implement your template in the eMS while taking the requirements of different email clients into account.
Form & Landing Page Design
We also design forms and landing pages to match your brand communication.
AUTOMATE RECURRING TASKS
Automations
Not every message needs to be created and sent manually each time. Together, we identify recurring workflows and implement the right automations for you in the eMS. This ensures that your messages reach the right recipients at the right time – while saving your team time on recurring tasks.
Welcome Sequences: Automatically welcome new contacts and guide them through the next steps.
Double Opt-in Processes: Confirm registrations and process them automatically.
Triggered Mailings: Automatically respond to specific events or changes.
Event Communication: Automate confirmations, reminders, and follow-ups.
Reactivation: Re-engage inactive recipients with targeted communication.
Custom Workflows: Build automations tailored to your individual processes.
COMMUNICATE MORE EFFECTIVELY WITH BETTER DATA
Recipient Management
Successful campaigns depend on data you can rely on. We help you set up, import, and structure recipient data so you can use it effectively for targeted communication. This creates a reliable foundation for segmentation, personalization, and automation.
Initial Import & Data Structure
We support you with data fields, data structure, and the initial import and, if required, establish a solid foundation for future data updates.
Structure Existing Data
We also help you organize larger datasets and prepare them for further use in the eMS.
MAKE YOUR NEWSLETTERS ACCESSIBLE TO MORE PEOPLE
Accessibility Check
How accessible are your newsletters to different recipients? We review your existing template for relevant accessibility aspects and show you exactly where improvements can be made.
What We Check
Among other things, we review structure and reading order, contrast, alternative text, links and buttons, as well as the technical implementation.
We Can Implement the Changes for You
After the review, we can make the necessary changes directly to your template.
WHEN YOUR TEAM IS SHORT ON TIME, WE STEP IN
Operational Support
The campaign needs to go out, the event needs to be set up, or recipient data needs to be prepared – but your team simply doesn’t have the time? You don’t have to handle every task yourself. Our eMS experts can also support you with hands-on implementation.
Campaigns & Newsletters
We prepare campaigns, create newsletters, and support you with everything needed before sending.
Events
We take care of tasks involved in setting up and managing your events.
Data & Configuration
We manage recipient data, handle configurations, and make adjustments to existing campaigns.
You decide what your team handles internally and where we can take work off your hands.
MAP YOUR PROCESSES EFFECTIVELY WITHIN THE eMS
Custom Solutions & Integrations
Does your organization have its own processes, roles, or existing systems? Together, we explore how these requirements can be effectively integrated with the eworx Marketing Suite. You don’t need to define a technical solution in advance – simply tell us what you want to achieve.
Custom Features & Processes
Implement specific requirements and communication workflows tailored to your organization.
Interfaces & Integrations
Connect the eMS to CRM and other existing systems via APIs and integrations.
Data & Permissions
Set up data exchange and specific requirements for users, roles, and permissions to match your organization.
Let us know how
we can support you.
You don’t need to know which service you need. Simply tell us what you would like to achieve. Together, we’ll find the right support for your project. Just fill out the form below, and we’ll get back to you.
Not using
eworx yet?
Would you like to see how software, personal service, and our expertise work together within your organization? In a live demo, we discuss your requirements and show you how the eworx Marketing Suite can support your customer communication.
Frequently Asked Questions
You don’t need to know that in advance. Simply tell us what you would like to achieve or where you need support. Together, we’ll determine whether a quick consultation, a workshop, hands-on support, or a custom solution is the right fit.
If you have questions about using the eMS, specific settings, or how to implement a particular requirement, you can contact our service team directly. Personal support by phone, email, and chat is included as part of our service. Additional services are primarily relevant for larger projects.
Yes. If your team is short on time or resources, our eMS experts can also provide hands-on support – for example, with campaigns, events, recipient data, or configurations.
Yes. The scope and content are tailored to your specific project. Individual processes, permissions, interfaces, and integrations can also be assessed together and implemented to meet your requirements.
Yes. If required, we not only support you with analysis and consulting but also help you implement the resulting measures and next steps.
Simply use the contact form and briefly describe your project. You don’t need to know which specific service you require. Together, we’ll determine the right support for your needs.